Privacy Policy

Information We Collect

We collect personal information that you provide to us when you enquire about our services, book an appointment, contact us through our website, or receive care at our clinic.

• Contact details such as your name, email address, and phone number.
• Appointment and clinical information necessary to deliver physiotherapy care.
• Messages you send us through our contact form or other channels.
• Basic technical information from your visit to our website (such as pages viewed).

How We Use Your Information

We use your information to provide and improve our physiotherapy services, manage appointments, communicate with you about your care, and respond to enquiries.

• To schedule, confirm, and remind you about appointments.
• To deliver safe and appropriate physiotherapy assessment and treatment.
• To respond to questions or messages you send us.
• To meet our legal, regulatory, and professional record-keeping obligations.

Sharing of Your Information

We do not sell your personal information. We share information only as needed to deliver your care or as required by law.

• With other clinicians involved in your care, where appropriate and with your knowledge.
• With service providers who support our operations (such as booking or payment systems), bound by confidentiality.
• When required by law, regulation, or a valid request from a competent authority.

Data Security & Retention

We take reasonable measures to protect your information from unauthorised access, loss, or misuse. We retain personal and clinical information only for as long as needed to deliver care and to comply with our professional and legal record-keeping obligations.

Your Rights

You have the right to ask what information we hold about you, request corrections, and ask questions about how your information is used. To make a request, please contact us using the details below.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please get in touch with our clinic.